Privacy Policy

1. Who is responsible

Silk Road Capital Food Ltd., trading as “SilkLine” (“we”), [BUSINESS ADDRESS], Hong Kong, is the controller of your personal data on this website. Contact: [email protected]. [EU REPRESENTATIVE under Art. 27 GDPR, if required: NAME, ADDRESS]

2. What data we process and why

Visiting the website. When you open the site, our hosting provider ([HOSTING PROVIDER]) automatically processes technical data such as your IP address, date and time, pages visited, browser and device type (server log files). We use this to deliver the site securely and stably. Legal basis: our legitimate interest (Art. 6(1)(f) GDPR). Log files are deleted after [30] days.

Contact form and email. If you send us an enquiry, we process the details you enter (company, name, email, phone/WhatsApp number if given, destination country, quantity, target price, product information and links, other notes) to answer your enquiry and prepare a quote. Legal basis: steps prior to entering into a contract and our legitimate interest in handling business enquiries (Art. 6(1)(b) and (f) GDPR). We delete the data when your enquiry is dealt with, unless statutory retention periods apply or a contract is concluded.

WhatsApp. If you contact us via WhatsApp, your message and phone number are processed by WhatsApp (Meta) and by us. We use WhatsApp only to reply to your enquiry. Please do not send sensitive information. See WhatsApp’s privacy policy for details. Legal basis: Art. 6(1)(b) and (f) GDPR.

Booking a call (Calendly). If you book an initial call, your details (name, email, time slot) are processed by Calendly, [Calendly provider entity]. Legal basis: Art. 6(1)(b) GDPR. [Calendly is loaded only after you consent / is a link that opens calendly.com.]

Language setting. We store your chosen language in your browser (local storage) so that the site opens in the right language. This is technically necessary for the function you requested.

Customers. If we do business with you, we process contract, invoicing and delivery data (including names and contact details of your employees). Legal basis: Art. 6(1)(b) and (c) GDPR. Retention: statutory periods.

3. Who receives your data

• Hosting and IT service providers [LIST].
• Form, email and scheduling providers [LIST].
• If a contract is concluded: our EU partner company (for import, customs clearance and invoicing), freight forwarders, customs brokers, and suppliers or inspection partners in China, only as far as necessary to carry out your order.
• Authorities, if we are legally obliged to.

4. Transfers outside your country

We are based in Hong Kong, our team and warehouse are in China, and some providers are located in other countries. Where data is transferred to countries without an EU adequacy decision, we rely on safeguards such as the EU Standard Contractual Clauses.

5. Cookies and similar technologies

We use only technically necessary storage (language setting). Optional services such as embedded scheduling or analytics are loaded only after you consent through the cookie banner. You can change your choice at any time via “Cookie settings” in the footer.

6. Your rights

Depending on the law that applies to you, you have the right to access, rectify and erase your data, restrict or object to processing, data portability, and to withdraw consent at any time. To exercise your rights, write to [email protected]. You may also complain to a data protection authority. We also comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) where it applies.

7. Security and changes

We use appropriate technical and organisational measures to protect your data. We may update this policy; the current version is always on this page.